The 5 Biggest Customer Portal Software London Mistakes You Can Easily Avoid
Choosing the right customer portal software London can transform your business — but making the wrong choices can cost you time, money, and customer trust. Many companies fall into common traps when setting up their portals, especially when rushing to stay competitive. Here are the five biggest mistakes you should watch out for — and how to avoid them easily. 1. Ignoring Mobile Compatibility In today’s digital world, more customers access services via smartphones than ever before. Choosing customer portal software that isn’t fully mobile-responsive is a major mistake. A portal that doesn't perform well on mobile devices can frustrate users and cause them to abandon your platform. Always test mobile functionality before committing to any solution. 2. Overcomplicating the User Experience Your portal should make life easier for your customers, not harder. Many businesses in London overcomplicate their customer portal software by adding too many features, confusing menus, and unne...